Whether you’ve changed your mind about a product or received a damaged item, understanding how to navigate the return process can ensure a smooth experience. Here’s a breakdown of Superdrug’s return policy:
| Aspect | Details |
|---|---|
| Return Window | 28 days from receipt |
| Condition of Return | Unused and in resalable condition |
| Exclusions | Perishable items, medicines, personalized products, certain sealed products |
| Packaging | Original packaging (except for Superdrug Own Brand 100% Satisfaction Guarantee) |
| Return to Store | – Printout of Returns Summary<br>- Payment card used for the order |
| Return by Post (UK & ROI) | – Use Royal Mail freepost return label (UK)<br>- Print Free returns label from Order History or dispatch email (ROI) |
| Address for Postal Returns | Customer Returns Manager, Superdrug Stores plc, Stadium Way, South Elmsall, Pontefract, West Yorkshire, WF9 2XR |
| Marketplace Seller Returns | Directly to the Marketplace seller (not Superdrug) |
| 3rd Party Supplier Returns | Refer to ‘Returns Information’ document received with order |
| Refund Notification | Email notification upon processing |
| Refund Processing Time | Up to 5 working days from receipt of email notification |
| Health & Beautycard Points | Deducted for items returned |
| Exchanges | Only for eligible website-purchased products returned to a store. Not available for products returned to the warehouse. |
Standard Online Returns:
- Return Window: Items can be returned within 28 days of receipt, provided they are unused and in a resalable condition.
- Exclusions: Certain items cannot be returned, including perishable items, medicines, personalized products, and sealed products that are unsealed after delivery for health or hygiene reasons.
- Packaging: Items should be returned in their original packaging, excluding those under the Superdrug Own Brand 100% Satisfaction Guarantee.
Still haven’t received your refund? Contact Superdrug online.
How to Return:
- Return to Store (UK & Republic of Ireland):
- Bring a printout of your Returns Summary, which can be found in the Order History section of “My Account” or via the link in your order dispatch email.
- Ensure you have the payment card used for the order.
- Return by Post (UK & Republic of Ireland):
- For UK returns, use the Royal Mail freepost return label. Instructions are available on the Royal Mail website.
- For Republic of Ireland returns, print your Free returns label from your Order History or the link in your order dispatch email. Follow the detailed instructions provided.
- Ensure you obtain a proof of postage receipt from the post office.
- All returns should be addressed to:
- Customer Returns Manager, Superdrug Stores plc, Stadium Way, South Elmsall, Pontefract, West Yorkshire, WF9 2XR
- Returning Products Supplied by a Marketplace Seller:
- Products sold and shipped by third-party sellers on the Superdrug Marketplace have distinct return terms.
- Returns must be sent directly to the Marketplace seller, not Superdrug.
- To initiate a return, contact the seller through your customer account or the link in the order confirmation email.
- Returning Products Supplied by a 3rd Party:
- Some products are shipped directly from Superdrug’s suppliers. For these, refer to the ‘Returns Information’ document received with your order and follow the steps to return the product to the 3rd party supplier.
- Superdrug stores cannot accept these returns.
Refunds:
- Once Superdrug receives your returned items, they will notify you via email. It may take up to 5 working days from the receipt of this email for the credit to appear on your account.
- Any Health & Beautycard points earned against items you return will be deducted from your card balance.
- Exchanges are only available for eligible website-purchased products when returned to a store. Exchanges are not available for products returned to the warehouse.Whether you’ve changed your mind about a product or received a damaged item, understanding how to navigate their return process can ensure a smooth experience. Here’s a breakdown of Superdrug’s return policy:
Standard Online Returns:
- Return Window: Items can be returned within 28 days of receipt, provided they are unused and in a resalable condition.
- Exclusions: Certain items cannot be returned, including perishable items, medicines, personalized products, and sealed products that are unsealed after delivery for health or hygiene reasons.
- Packaging: Items should be returned in their original packaging, excluding those under the Superdrug Own Brand 100% Satisfaction Guarantee.
How to Return:
- Return to Store (UK & Republic of Ireland):
- Bring a printout of your Returns Summary, which can be found in the Order History section of “My Account” or via the link in your order dispatch email.
- Ensure you have the payment card used for the order.
- Return by Post (UK & Republic of Ireland):
- For UK returns, use the Royal Mail freepost return label. Instructions are available on the Royal Mail website.
- For Republic of Ireland returns, print your Free returns label from your Order History or the link in your order dispatch email. Follow the detailed instructions provided.
- Ensure you obtain a proof of postage receipt from the post office.
- All returns should be addressed to:
- Customer Returns Manager,
- Superdrug Stores plc
- Stadium Way
- South Elmsall
- Pontefract
- West Yorkshire
- WF9 2XR
- Returning Products Supplied by a Marketplace Seller:
- Products sold and shipped by third-party sellers on the Superdrug Marketplace have distinct return terms.
- Returns must be sent directly to the Marketplace seller, not Superdrug.
- To initiate a return, contact the seller through your customer account or the link in the order confirmation email.
- Returning Products Supplied by a 3rd Party:
- Some products are shipped directly from Superdrug’s suppliers. For these, refer to the ‘Returns Information’ document received with your order and follow the steps to return the product to the 3rd party supplier.
- Superdrug stores cannot accept these returns.
Refunds:
- Once Superdrug receives your returned items, they will notify you via email. It may take up to 5 working days from the receipt of this email for the credit to appear on your account.
- Any Health & Beautycard points earned against items you return will be deducted from your card balance.
- Exchanges are only available for eligible website-purchased products when returned to a store. Exchanges are not available for products returned to the warehouse.