A power cut can be an inconvenience, but there are steps you can take to ensure that you are prepared and that the issue is resolved as quickly as possible. Here’s what to do if you experience a power cut with Scottish Power.
Step 1: Check Your Electricity Supply
The first thing to do is to check whether the power cut is affecting just your home or your entire neighborhood. Check if your neighbors have also experienced a power cut. If the power cut is affecting only your home, check your fuse box or circuit breaker to see if any switches have tripped. If so, switch them back on.
Step 2: Report the Power Cut to Scottish Power
If the power cut is affecting your entire neighborhood, you should report it to Scottish Power as soon as possible. You can do this by calling their 24-hour emergency helpline on 105. This number is free to call from both landlines and mobile phones.
When you call, you will need to provide the following information:
- Your postcode
- Your phone number
- Whether you have any medical or special needs
- Any other relevant information about the power cut
Scottish Power will then be able to provide you with information about the power cut and when it is likely to be resolved.
Step 3: Stay Safe During the Power Cut
During a power cut, it’s important to take steps to stay safe. If you have any candles, make sure they are placed on a secure surface and away from anything flammable. Avoid using gas cookers or other gas appliances, as these can be dangerous if not used correctly.
If the power cut is likely to last for an extended period, make sure you have enough food and water to last you for a few days.
Step 4: Keep Updated on the Power Cut
Scottish Power will keep you updated on the progress of the power cut and when power is likely to be restored. You can also check Scottish Power’s website and social media channels for updates.
Step 5: Claim Compensation
If the power cut lasts for more than 12 hours, you may be eligible for compensation from Scottish Power. You can find out more about their compensation policy on their website.
Still need help? Contact Scottish Power.