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How to Top Up and Troubleshoot Lyca Mobile

This article explains the process of topping up on Lyca Mobile, troubleshooting common issues, and answers frequently asked questions regarding top-ups.

Getting More Credit:

  1. Online:
    • Go to the Lyca Mobile website.
    • Log in with your phone number and password.
    • Click on ‘Top Up’ and follow the steps to add credit using your debit or credit card.
  2. In-Store:
    • Visit a store that sells Lyca Mobile top-up vouchers.
    • Buy a voucher and scratch off the silver panel to see your top-up code.
    • Dial 131<Your Top-Up Code># from your Lyca Mobile and press call.
  3. Quick Top-Up:
    • If you’ve topped up online before, text ‘TOPUP’, the amount you want to top up, and the last four digits of your card to 07520634444. For example, text ‘TOPUP 10 1234’ to top up £10 using a card ending in 1234.

Troubleshooting Top-Up Issues:

  • Code Doesn’t Work:
    • Make sure you’re entering the code correctly.
    • Check the voucher isn’t already used or expired.
    • If it still doesn’t work, call Lyca Mobile customer service on 322 from your Lyca Mobile or 0207 132 0322 from any other phone.
  • Online Top-Up Not Working:
    • Check your internet connection and try again.
    • Make sure your card details are correct.
    • If you still can’t top up, call Lyca Mobile customer service.
  • Didn’t Get Credit:
    • Sometimes it takes a few minutes for the credit to show up. Wait a bit and check again.
    • If it’s been a while and you still don’t have credit, call Lyca Mobile customer service.

Questions and Answers:

  • Can I top up for someone else?
    • Yes, you just need their Lyca Mobile number. Go online or get a voucher to top up their phone.
  • What if I top up the wrong number?
    • Call Lyca Mobile customer service right away. They might be able to help.
  • How do I check my balance?
    • Dial *131# from your Lyca Mobile and press call to see your balance on the screen.

This guide should help you top up your Lyca Mobile and fix common problems. If you run into other issues, Lyca Mobile customer service is there to help.

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