How to Claim a Lost or Damaged Parcel at Evri?

First, make sure your item is claimable.

The items that are not claimable for loss or damage through Evri may vary depending on the specific terms and conditions of your contract or shipping agreement, but generally, the following types of items are not covered:

1. Prohibited items: Items that are illegal or prohibited by law, such as weapons, drugs, or hazardous materials.
2. Perishable items: Items that can spoil or expire, such as food or plants.
3. Fragile items: Items that are fragile or delicate, such as glassware or artwork, unless they are properly packaged and labeled as fragile.
4. High-value items: Items that have a value exceeding the maximum declared value limit for the shipping service, which can vary depending on the specific service.
5. Items without proof of value: Items that do not have proof of value, such as a purchase receipt or appraisal, may not be eligible for reimbursement.
6. Damage caused by improper packaging: If the item was not packaged properly according to Hermes and Evri’s packaging guidelines, the claim may be denied.

It’s important to review the terms and conditions of your shipping agreement and packaging guidelines to ensure that your item is eligible for coverage before submitting a claim.

How to Submit a Claim?

To submit a claim, you need to contact their customer service to begin an investigation. The process might take several weeks. To start, connect to them via Evri Customer Service.

Unfortunately, Evri has proven to be slow in processing claims and there is nothing we, as a 3rd party can do to expedite the process.