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How to Contact Evri via Chat? (Tips & Tricks)

Connecting to Evri via chat can be achieved through the following methods:

  1. Live Chat on Evri Website:
    • Access the live chat feature on Evri’s official website for customer service inquiries. The live chat is available from 8am to 6pm, Monday to Saturday. You would need to use the page below to get redirected to the chat page:
  2. Tips for Connecting with a Live Agent:
    • It’s mentioned that the live chat function can be temperamental. If you encounter bot replies and wish to speak to a human, typing “I need a human” might help. It’s also advised to try connecting during peak times​.
  3. Using a Valid Tracking Number:
    • If you have a valid (delivered) tracking number, you can use it to get the option to speak with a customer service agent. This information was found in a YouTube video, which suggests that by providing a valid tracking number, the chatbot will give you the option to connect with a live agent.
  4. Evri Help Centre:
    • The Evri Help Centre on their official website provides answers to common questions and access to their customer service team. It might be a good starting point for finding contact information or resolving common issues.
  5. Evri’s Previous Identity as Hermes:
    • Evri, previously known as Hermes, may have some lingering contact methods from its Hermes days. The name change is recent as of June 26, 2023.

These methods provide multiple avenues to connect with Evri’s customer service via chat, each with its own set of steps or tips to improve the likelihood of reaching a live agent.

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  1. Laura Perring

    I received a parcel yesterday. I actually ordered 2 items but only received 1
    Tracking number for the 1 parcel I received is T01*********62.

    Please advise
    Laura Perring

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