The ability to cancel and receive a refund depends on whether or not the parcel has already been dispatched.
When Can You Cancel an Order?
If your parcel has already been sent, unfortunately, Evri’s policy states that it cannot be canceled or refunded. This is a common practice in the parcel delivery industry, as once a parcel is in transit, it becomes logistically challenging to halt its journey.
On the other hand, if you haven’t sent the parcel yet, you have the flexibility to cancel and rebook your order. In this case, Evri assures that you will receive a full refund. This allows customers to change their mind before the parcel enters the delivery process.
How to Cancel an Order?
To cancel an order, connect to Evri live chat