Here’s a step-by-step guide on how to report lost luggage and claim compensation with EasyJet:
Step 1: Report the Loss
- At the Airport: If your baggage is missing from the Arrivals Hall, immediately contact a member of the Baggage Services Team within the airport. They will assist you in locating your baggage or guide you on the next steps to take.
- Documentation: Have your passport and boarding passes ready as you will need them for the report.
Step 2: Register Your Bag
- Online Registration: If you’re pushed for time or there’s no one available to assist you at the airport, you can register your bag on the dedicated Baggage Portal within 24 hours of your flight arriving.
- Baggage Reclaim Area: Look for the Baggage Service Office usually located in the baggage reclaim area near the baggage carousels and fill in the lost luggage form there.
Step 3: Await Updates
- Baggage Recovery: More than 90% of delayed bags are located by airport teams within the first five days. If your bag is found within this time, EasyJet will get in touch to organize returning your bag to you as soon as possible.
- Online Tracking: You can check the status of your bag and find contact details for your airport via the online portal provided by EasyJet.
Step 4: Claiming Compensation
- Extended Delay: If your bag hasn’t been found within 45 days, it is considered lost. You will be eligible for compensation, the amount of which will depend on the contents of your bag and any receipts you have as proof of purchase. Claims for such compensation can be made online.
- Essential Items: If you’re away from home and your bag hasn’t been returned to you within 24 hours, EasyJet will reimburse up to £25 per person per day, for up to three days (a maximum of £75 per person in total). Make sure to keep all receipts and submit them online within 21 days of your flight.
Step 5: Follow-Up
- Contact EasyJet: If your baggage is delayed for more than 5 days, you can chat with a member of the Delayed Baggage Tracing Team from 09:00 – 13:00, Monday to Friday (UK time).