| Condition | Eligibility | Process |
|---|---|---|
| Product has not been redeemed | You can request a refund within 7 days of purchase. | Contact CDKeys customer support and provide your order details. |
| Product has been redeemed | You are not eligible for a refund. | You can contact CDKeys customer support to see if they can offer a replacement product. |
| You have exceeded the download limit | You are not eligible for a refund. | You can contact CDKeys customer support to see if they can offer a replacement product. |
| You are not satisfied with the product | You can request a refund within 7 days of purchase, but you will be responsible for the return shipping costs. | Contact CDKeys customer support and provide your order details. |
| The product is defective | You can request a refund or replacement product within 7 days of purchase. | Contact CDKeys customer support and provide your order details. |
- Contact CDKeys customer support. Once you have checked the refund policy and you are eligible for a refund, you need to contact CDKeys customer support.
- Via Email: Alternatively you could contact their support team at support@cdkeys.com
- Provide your order details. When you contact CDKeys customer support, you will need to provide your order details, such as your order number and the product you are requesting a refund for.
- Explain why you are requesting a refund. You also need to explain why you are requesting a refund. This will help CDKeys customer support process your request more quickly.
- Wait for a response from CDKeys. Once you have contacted CDKeys customer support, you will need to wait for a response. CDKeys will typically process refund requests within 24 hours.
- Receive your refund. If your refund request is approved, you will receive your money back within 5-7 business days.