To lodge a complaint with Buyagift, follow these steps:
- If your complaint pertains to the quality of one of their experiences, they advise first speaking to the partner on the day of the experience. They will attempt to resolve any issues on the spot.
- If you’re still not satisfied, you should contact Buyagift directly. Include details of your complaint, such as your voucher reference number, the date of your experience, and a full account of the nature of your complaint. They will liaise with the partner on your behalf to find a satisfactory resolution. If you incur any additional costs on an experience that you were not happy with, they ask that you keep proof of these so they can address the matter retrospectively.
To contact Buyagift’s customer service, you can reach them online via live chat. Remember to have your voucher reference ready. Please note that they are currently unable to respond to any letters sent via post, as their team is working remotely.